"The way the team communicated and kept me updated was amazing!"
5.0
"Availability for questions and quick responses. Walked thru all aspects of the loan process."
5.0
"Professionalism, communication"
5.0
"You have a great team, everyone was professional and pleasant to deal with"
5.0
"Very friendly and easy to work with"
5.0
"Always communicative, easy to talk to, and feel like Shane is always looking out for my best interests"
5.0
"Great people, great service!"
5.0
"All the representatives were easy to work with and willing to call, text, or email regarding any questions or concerns."
5.0
"Great team!"
5.0
"Overall great experience. Thanks"
5.0
"I have worked with Shane multiple times and each time I do he and his staff are first rate. Efficient, fare and informative."
5.0
"The refinancing process was quick and easy. I felt I was always informed and kept up-to-date throughout the process."
5.0
"Mallory Sheahen is awesome."
5.0
"Great experience with Shane and Mallory! We felt like we were in the best hands, and they proved us right!"
5.0
"This was my 3rd loan with Shane and crew. It went smoothly and quickly. I'll continue to use Dayone and refer my friends and family."
5.0
"Shane's Team delivers great service every time."
5.0
"Alicia laughed at my jokes."
4.5
"Shane and his team were always professional, prompt and kind. They made me feel like a person, someone they sincerely wanted to help realize their wish to own a home. Great folks!"
5.0
"Shane, Valarie and the whole DayOne Mortgage team was amazing. They kept us up to date daily and made the whole process so smooth. We couldn’t have done this without their expertise. Thank-you, DayOne Mortgage!! Karen Looney"
5.0
"Not giving up on me"
5.0
"Super professional yet personal service. A very seamless process."
5.0
"Always fantastic working with you and your team. I wouldn’t do this any other way."
5.0
"Alicia was fast in communication and processing are paperwork."
5.0
"Everyone was pleasant and very helpful."
5.0
"Everyone was great to work with!"
5.0
"Shane and his team are great to work with. Their communication and support are the best we have ever had in any industry."
5.0
"This is our third time working with Shane and his team. I cannot recommend this team enough. Valarie, Shane and the team go above and beyond to make the process easy and are extremely detailed and communicative. Thanks again!"
5.0
"Communication"
5.0
"Everything about Shane and his team was a great experience! Super helpful and very knowledgeable about everything I could have asked or worried about. Will definitely use Shane and his team again in the future."
4.8
"Excellent communication from the team. Overcame some surprises with funding that ended up working out in a timely manner."
4.8
"Helpful, Friendly, Efficient & Excellent communication throughout the process"
5.0
"I have now worked with Shane and his team on three separate transactions, two in Colorado and most recently in AZ. I can't even begin to describe how smooth this process was. I worked with Alicia primarily on this most recent transaction and couldn't be more impressed. We were able to close a week early thanks to Alicia and Shane. I will be a customer for life, and will most definitely be referring all my friends and family to work with Shane and his team."
5.0
"I felt ghosted for three weeks at the onset. I could not get a return call from Shane or his office support staff. Then, the "process" started with Mallory, asking if I head filled out documentation. Clearly, not understanding I was at the beginning off the refinance cycle, awaiting info from Shane that it would make sense or not make sense to refinance. After submitting initial paperwork, I then waited additional time to hear from Mallory. She claimed to be texting and emailing, but I never received anything until I reached out. to Shane and made a complaint about service or lack thereof. We then got on track and I asked multiple times about skipping both Nov and Dec payments. There was no follow up until I asked the day before settlement and was told no. This was my third transaction and by far my least enjoyable. I encourage you to have better communication. I feel that I lost about .375 points had we not had all of these setbacks."
2.7
"The Day One Mortgage team communicated clearly and often, which made our experience great!"
4.8
"Everything was timely and everyone was friendly and helpful"
4.5
"The team is very professional, responsive and knows their business well."
5.0
"Personal service and great communication"
5.0
"Quick and thorough."
4.7
"Great rate and helped get me through the process very easily"
4.0
"Quick replies and clear explanations of what was needed and what to expect."
5.0
"All the people I interacted with we're very knowledgeable and helpful"
5.0
"Your team is always ready and willing to help with any questions and make us, the customer, feel very comfortable throughout the entire process."
4.8
"It seemed as if everyone worked hard for me to help make the deal work."
4.5
"I think it was bad timing - my main contact going into maternity leave, and she did a great job of handing my case over to my secondary contact. But then my secondary contact left the company unbeknownst to me, and then finally Mallory was my main point of contact. It felt that towards the end there was very little if any communication with Celebrity Loans. And there was a misunderstanding of what their own documents said. We were waiting at closing for 2 hours for a confirmation email, which the documents said were required for approval. It was difficult to get a hold of someone and when we did, we were told that an email wasn't required despite the documentation. Communication was a real challenge."
3.7
"You guys made it so easy and fast. And we were able to get a home we love with your guys help"
5.0
"Shane and his team made our loan happen quickly and in nearly an impossible situation. They are amazing!!"
5.0
"I was impressed with the way Shane personally got to know me and how it was important for him to know my background and what my goals were in order to assist me. Shane and his team understood my time constraints and were quick and efficient throughout the entire process. I enjoyed the constant and creative updates on each step and progression. I would recommend Day One because I never felt the pressure of the formal complications that I have experienced in the past with other companies. Instead, I felt like Day One made everything easy and like they were on my side. The entire team focuses on each client and is there for you. I had other choices and I can say with confidence that I made the right one by choosing Day One."
5.0
"I was impressed with the way Shane personally got to know me and how it was important for him to know my background and what my goals were in order to assist me. Shane and his team understood my time constraints and were quick and efficient throughout the entire process. I enjoyed the constant and creative updates on each step and progression. I would recommend Day One because I never felt the pressure of the formal complications that I have experienced in the past with other companies. Instead, I felt like Day One made everything easy and like they were on my side. The entire team focuses on each client and is there for you. I had other choices and I can say with confidence that I made the right one by choosing Day One."
5.0
"I was impressed with the way Shane personally got to know me and how it was important for him to know my background and what my goals were in order to assist me. Shane and his team understood my time constraints and were quick and efficient throughout the entire process. I enjoyed the constant and creative updates on each step and progression. I would recommend Day One because I never felt the pressure of the formal complications that I have experienced in the past with other companies. Instead, I felt like Day One made everything easy and like they were on my side. The entire team focuses on each client and is there for you. I had other choices and I can say with confidence that I made the right one by choosing Day One."
5.0
"When someone calls and is just as excited as we are in getting a new home and has goals set for us to help improve our personal finances. That’s just amazing. Customers for life."
5.0
"Process was seamless at every step! Couldn’t be happier with the level of service I received from the DayOne team"
5.0
"They went above and beyond to get our loan done in a timely matter"
5.0
"Love working with this team. They are all so helpful!"
5.0
"Constant professional and friendly contact through the process. And In Person meetings! I am old school and really appreciated your teams personal touch! Not to mention we achieved the goals we set! Thank You."
5.0
"Letting me know with in time, what docs or info were missing. Gave me enough time to put docs together and forward to them asap."
5.0
"From a Realtor perspective, GREAT communication; I was always kept in the loop with status updates, and lender responsiveness to inquiries was EXCEPTIONAL. Thank you! Perfect transaction."
4.8
"Incredibly quick closing timeline and excellent communication."
5.0
"Shane made the home mortgage experience a personable and enjoyable experience. His team and he went above and beyond for our loan and impressed every step of the way. I would highly recommend using DayOne for your mortgage needs!"
5.0
"I liked the communication and personal calls. There was no drama - methodical process. TRID disclosures are required by a specific date in order for closing to occur (3 days before closing) I would have liked to received an email letting me know that the TRID deadline had been met."
4.5
"Day One was really helpful and responsive through our home search and closing. The market was especially crazy while we were searching and offers were often due over the weekend but we never had an issue getting our pre-approval letter. As first time home buyers we had a lot of questions and Mallory was always available and never made us feel like our questions were dumb. She worked with us to get the best possible financing."
5.0
"Shane and his team are amazing! They made everything go so smooth and easy for me! So grateful for all their help!"
5.0
"This team is amazing! We purchased a home in another step and every interaction through the entire process was absolutely seamless! They truly went above and beyond, even contacted the seller’s agent to encourage them to take our offer by informing them what a strong buyer we were. Thank you all!"
5.0
"Informative, organized and very personable. You guys made the whole process very easy"
5.0
"Everyone at Day One was extremely nice and very helpful, also I was updated on a regular basis as to the progress of my loan. Very pleased with the level of service that was given. Thank you!"
5.0
"Shane Day and his team were so helpful! I never felt like they missed a beat. We had prompts responses anytime we had questions or hiccups. Would work with them again without a doubt!"
5.0
"With our experience working with Shane, he went above and beyond to make sure that things were covered. If we had any issues or questions, Shane and his team were resilient and reliable. Shane and his team displayed great communication with us about what to expect while buying our first home. Thank you for everything!"
5.0
"Shane's team was approachable, down to earth and walked hand in hand with us throughout the refi process."
4.8
"On time closing with a challenging buyer"
5.0
"Everyone was fast, friendly and very easy to work with. When everyone told us no, Shane and his team told us yes."
5.0
"Shane and his team did an absolutely fantastic for us. Quick, responsive, knowledgeable and professional. They were the reason we were able to get the house we got!"
4.8
"Ease of doing business,, going out of the way to contact selling agent, taking calls and explaining options."
5.0
"As a first time home buyer I was thrilled with the prompt, friendly communication. The educational videos were super helpful and enjoyable to watch! The entire Team was professional, efficient, and made this process a breeze. Thank you!"
5.0
"Great Communication! It is easy to work with all persons on his team!"
5.0
"Wonderful professional communication and care!!"
5.0
"Everyone on the team was outstandingly responsive, knowledgeable, caring and did everything in our best interest."
5.0
"Shane and his staff were very committed to overcoming the various challenges that presented themselves during the process during this very busy refinancing time. Shane was always available for answers and responds to email inquiries after hours as well. I'm happy to have decided on Celebrity Home Loans for my new mortgage ! Thomas Grim"
4.8
"With the state of the housing market in 2021 we were extremely nervous to be first time homebuyers. Shane and his team made the process so much easier for us through their personal interactions and professionalism. Thank you!"
5.0
"Shane and Mallory did a phenomenal job on our out of state client. They were on top of it with every deadline and were extremely responsive to any questions from myself, or my buyers. This was a great and smooth transaction, which in this market, is incredibly important!"
5.0
"Thank you Shane and Team, The experience was fantastic! Super easy, extremely fast and everyone was very informative with each next step. Everything was seamless all the way to closing."
5.0
"Staff was detail oriented, superior in follow up, exemplary in communication. Very good experience!"
5.0
"Shane and Mallory did an excellent job communicating throughout the entire process through a very fast close! Thanks!"
5.0
"High level of communication throughout the process"
5.0
"Made the process very easy"
4.5
"Very smooth process and a lot of communication with everything going on. The app made it very easy to send documents and see where I was at in the process. Amazing home buying experience!"
5.0
"Great communication throughout the entire process. This was the least stressful part of buying the house and the easiest loan process for a mortgage I've ever experienced."
5.0
"The app made it very organized and Shane was wonderful to work with!"
5.0
"Shane's team is top notch with a special shout out to Valerie. She was on it from the first phone call and she never left me waiting for answers."
5.0
"Shane Day and Valarie did a great job from start to closing for a very special client of mine. As a Top Producer ReMax agent my clients look to me for guidance so my recommendations are so critical. I highly recommend Day One Mortgage. I have used Shane for over 15 years and have never been disappointed. Joe Skalisky, Remax Hall of Fame, 2021 5 Star Winner and voted Best of the Best Realtor in the Parker area for 16 years. Thank you again Shane."
5.0
"Shane and his team were very responsive when I would call. He kept me updated on the status of his client.t throughout the transaction! Thank you"
5.0
"We love working with Shane. We have worked with him on multiple services over the years. He always over-delivers on each transaction. I recommend him to anyone looking for a lender."
5.0
"Extremely professional, fast, efficient, and personal to work with. We could not have asked for anything more from Shane and his whole team of wonderful people working with him. Highly recommended to anyone looking to buy their home."
5.0
"Shane and his team are wonderful to work with! Very fast and professional. Extremely easy process!! Thank you for your help for the second time!!!"
5.0
"The team handled everything from start to finish quickly and professionally, communicating with me every step of the way. All around, I couldn’t be happier with how my lending process and approval went using Shane and his team at Day One."
5.0
"I was the sellers' agent but this 6 day closing was a miracle! Thank you for helping us to get this transaction closed in record time!"
5.0
"Shane and his team rallied together to pull off an amazing feat. They stepped in when my client was out of solutions with his previous lender and course corrected us to success! Me, my company and my clients are thankful. The level of care and service is unmatched. We are honored to have DayOne Mortgage as a partner."
5.0
"Shane and his team took great care of me!"
5.0
"Our loan manager, Mallory Sheehan, was very responsive every time we had a question. She did a great job!"
4.8
"My wife and I have been working with Shane and his team for almost 10 years. Our 5 transactions with Day One Mortgage in CO and TX have been flawless. They operate at a superior level throughout the entire process, going above and beyond to guide and accommodate as needed to ensure the best experience for their clients. We trust Shane’s expertise and are forever grateful for all that he and his team have done for our family. Cheers to another 10 years, Shane! -Stephen and Whitney"
5.0
"Working with Shane Day and his group was a great experience. We felt cared for every single step of the way. They were always available for questions and had videos that explained each step of our process, which was really helpful for us first time homebuyers. Our entire process from our showing to our move in day was only 29 days!! We were always told that buying a house was a stressful process but not with Shane, Alexa and the entire team! We cannot recommend Shane Day enough!"
5.0
"Your efficient team!"
5.0
"Great experienced team amd its team work. Customer friendly. I really appreciate the hard work the team does!"
5.0
"Great communication amd explanation of all steps. Especially for First time home buyer you and your team nailed it! Very Awesome team!"
5.0
"They were very clear about the information they needed AND told me what to expect and the “next steps”."
5.0
"Everyone we dealt with were very pleasant and professional. When we had questions we received responses in a very timely manner. From start to close everything was just like they said it would be, so no surprises."
4.5
"It was super fast, super easy, and super clear on what was needed to get through the home-buying process. A lot of people have been struggling to buy a home in this market, but with the help of Shane Day and his team, we were able to start and finish in just over 1 month's time. Amazing."
4.3
"The entire staff was caring and professional. They kept me informed and updated during the entire process! I loved working with them!"
5.0
"I got a hold of Shane on a Sunday to talk about the buyer. Always a good thing to talk to the lender before accepting. Communication was great by Alexa during transaction. Smooth closing!"
5.0
"Shane, Alexa, and team were really phenomenal. Through the process they were clear, kind, professional, and very responsive - even in off hours. I am so thrilled I was introduced to them and will be happy to come back to them for future needs and will recommend them to others! Thank you all for your support!"
5.0
"Loved the constant communication from the team. Alexa was on top of everything and we loved that. This was a very smooth transaction and we are thankful for having one during this crazy time... Thanks,"
4.8
"Super fast and highly personalized mortgage experience! This team has helped us several times now and each time is easy and painless."
5.0
"My loan was very complicated and you all worked hard to make it work. Thank you!"
4.3
"You guys always make the process painless and easy. I've worked with you multiple times now and will continue to do so in the future!"
5.0
"DayOne Mortgage Group made it super simple to refinance. They were clear up front about the process, made sure I knew what was going on each step of the way, and were always available when I had questions. They continue the lost art of building relationship during the transaction; I felt like a partner in the process. I would happily go back to Shane and his team for any of my mortgage needs."
5.0
"Immediate response to all my questions. Kept me informed of the whole process as it occurred. Entire process was painless."
5.0
"Working with Shane was quite the experience. His behavior was unprofessional and caused delays to the transaction. Screaming at the listing agents was a bit of shock! Several times acting out of his scope was also surprising; Advising the buyer they could sue the seller and interpreting the real estate contract. Lastly, his poor planning for caused an additional delay as he was aware they buyer needed a mail out closing but did not coordinate it with title."
0.7
"Fantastic communication and professionalism - especially given that the sellers agents were terrible and regularly acted like children throwing a tantrum (at best). His professionalism throughout made the transaction on the lending side seamless and well coordinated. Mallory ensured that she was ahead of the game and finished it out like a true champ."
5.0
"Smooth and simple process. With the website and email communication kept things easy and quick. The entire staff is great to work with."
4.2
"Thanks."
4.8
"Communication and personal approach"
5.0
"The whole team was in constant communication."
4.8
"Shane and his team were very polite. They were not pushy and answered all my questions in a timely manner."
5.0
"Everyone involved was so professional and communicative. The whole process was a breeze and saved us so much money! Thanks to you all!"
5.0
"The company would communicate each step or progress my loan was in. Making it a smooth process. Plus staff handling my account stayed in communication to process loan on a timely manner. Thank you!"